We are glad to share with you that Aspect Software, leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, has been honored
||with the leadership position in the Champions Quadrant in the recent ‘Frost & Sullivan Industry Quotient Matrix 2015 Contact Center Outbound Systems Vendors report’
According to the report, “Aspect continues to empower the entire customer interaction process through a broadened solutions portfolio and deployment options, expanding partnerships, and a vertically focused market strategy. With predictive dialing technology using sophisticated algorithms, Aspect’s flagship Aspect Unified IP is improving contact center efficiency and enriching the customer experience.
Aspect’s outbound dialer functionality gives users the power to make smart decisions for optimal contact and proactive engagements. Aspect’s Proactive Engagement suite offers pre-configured template applications for outbound scenarios such as surveys and collections. Leveraging its proven capabilities, reliable partner ecosystem and close relationships with key verticals, Aspect is well-placed to continue its remarkable performance and maintain market leadership.
For more details on the Frost & Sullivan Industry Quotient (IQ) Matrix 2015 CC Outbound Systems Vendors report, please click here.
In alignment with the above mentioned quadrant position, Aspect Software has also received the 2015 Asia Pacific Market Share Leadership Award for Outbound Systems by Frost & Sullivan.
“An extraordinary growth in Greater China, Australia and key ASEAN markets has helped Aspect to further elevate its overall market share in outbound segment in Asia-Pacific up to 27.3 percent from 25.0 percent a year ago. Such performance clearly demonstrates Aspect’s market focus and dominance in the segment.”, says Krishna Baidya, Head of Customer Contact Research, ICT Research, APAC of Frost & Sullivan.
To read more on the 2015 Aspect Outbound Analyst Quote from Frost & Sullivan, please click here.
We are happy to share these recognitions with you. Your continued support is very much appreciated! The accolades mentioned clearly demonstrates Aspect’s commitment in providing our customers with best in class tools and solutions that empowers the overall customer engagement strategies.