While the back office is often overlooked by even the most customer-focused organizations, studies find that 70% of the human resources needed to deliver the customer experience and 17% of customer loyalty are within the back office. And early adopters of back office optimization realize savings of 20-40%.
Aspect’s Advanced Back Office Optimization turns back office processes into efficient customer value engines while cutting operational costs in half and improving customer satisfaction.
We have invited our specialists to discuss your business needs and share with you, how our optimization solutions portfolio can add value to your business. Some of the key business benefits that your businesses can attain are as follows -
- Workforce Management
- Work Inventory Management
- Back Office Automation
- Service Level Adherence
- Performance Management
- Quality Management
- Business Oriented Coaching Workflows
Business benefits delivered are:
- Improved Operational Efficiency
- Improved Employee Productivity
- Improved “Response Times” to customers
- Improved “First Time Right” Metric & thus Quality
- Growth & Focused Learning for Employees
Do share your convenient time and date and it would be my pleasure to bring the specialists at your premise.
Look forward to meet you in November.
Regional Sales Director