Ensure that your contact center is delivering the best possible customer experience with the happiest and most productive employees.

With Aspect Back Office Solutions, you can

  • 1

    Improve employee performance and productivity

  • 2

    Reduce your IT costs with a business intelligence application

  • 3

    Measure your workload, progress, efficiency and effectiveness

  • 4

    Get a single view of process throughput, staff productivity, backlog and service level achievement across the front and back office

  • 5

    Understand root cause through speech analytics, process analytics and desktop analytics


“Early adopters of back office WFO solutions are realizing very significant savings, ranging from 20% to 40%.”

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Back office optimization like you have never seen it before.



  • strong back office software is a critical part of your customer service experience

  • Your organization should actually deliver on the promises your agents make

  • Aspect’s back office solutions create better synergies and higher utilization rates across all operational resources while improving all-around productivity.



“42% of customer experience decision makers say that they are unable to effectively manage the end-to-end workflow of interactions.”

– Forrester, “The Next-Generation Contact Center”

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Why Aspect can be the best match for all your all back office requirements?

  • Recognized by global industry analysts for its successful track record

  • Enables organizations of all sizes with the combined power of time-tested software and professional services

  • Empowers more than two-thirds of the Global Fortune 100.

  • Empowers organizations to delivers operational efficiency and enhances customer satisfaction.

  • Enables organizations to meet the expectations of today’s technology-savvy, socially connected consumer

“Back office labor pool can represent up to 20% of a global company’s labor force.”

– McKinsey

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Did you know?

Aspect powers

  • 10 of the top 10 commercial banks

  • 9 of the top 10 general merchandisers

  • 8 of the top 10 health insurance companies

  • 6 of the top 6 airlines

  • 7 of the top 10 healthcare companies

  • 7 of the top 10 telecoms

  • 6 of the top 7 computer equipment

Awards

Aspect has emerged as a winner of CIO CHOICE Award under 'Contact Center Solution' category for the second consecutive year.


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