BPOs Are Moving To The Cloud. Now It’s Your Turn!

Do you have contact center operations & customer base in the US & Europe and you are facing challenges around Capex, SLAs, Data Security, Seasonal Spikes etc?

The award winning cloud platform for the IT-BPO industry from the world leader.

  • 100% uptime SLA
  • Patented Architecture
  • Deployed in hours
  • 24x7x365 Support
  • No single point of failure
  • Sign up for 30 Days Free Trial

    With over 2,100 customers and 1.4 million contact center seats, Aspect Software is one of the world's largest and most experienced providers of contact center software.

    Zipwire stands up to the demands of the largest enterprise contact centers – but we make it easier.

    Easier to try.

    Easier to buy.

    Easier to use.

    100% Cloud - 0% Complexity - 100% Uptime

    Advantages of our Zipwire cloud contact center include:

    Cloud Deployment

    Cloud based call center solution that ensures your contact center adapts to your needs, with no downtime for upgrades or maintenance, the ability to turn up features as needed and no up-front capital investment, all with a 100% uptime service level agreement (SLA)

    CRM Integration

    Cloud contact center software to show your customers that you know them, by supporting all their interaction with data on their preferences and previous interactions

    Reduced Complexity

    A unified agent desktop and omni-channel routing reduce the complexities of supporting multiple channels

    Workforce Management

    Ensures adequate staffing for all channels and skills with easy-to-use cloud-based workforce management tools

    Actionable Analytics

    With customizable and pre-built real-time analytics and reporting, ourcloud call center solution helps improve first-contact resolution, maximize service-to-sales opportunities, monitor call quality and more

    Supervisor Tools

    Call recording, customizable interaction scoring, screen-sharing and screen-capture help contact centersupervisors provide feedback on agent performance

    Post-Contact Surveys

    After an interaction, feedback from the customer provides data to measure customer satisfaction and optimize processes

    Mobile Ready

    The Zipwire mobile and Web API leverage mobile ad web capabilities for sharing photos, videos and documents, integrating mobile customer service functionality into your apps and websites without significant redesigns

    Did you know Aspect Powers

    10 of the top 10 commercial banks

    9 of the top 10 general merchandisers

    8 of the top 10 health insurance companies

    6 of the top 6 airlines

    7 of the top 10 healthcare companies

    7 of the top 10 telecoms

    6 of the top 7 computer equipment companies

    Aspect Software’s Zipwire Mobile API Receives 2014 Contact Center Technology Award from TMCnet’s CUSTOMER Magazine.

    Aspect has emerged as the winner of CIO CHOICE Award under 'Contact Center Solution' category for the second consecutive year.