Aspect will help you mitigate these uncertainties through seamless migration with the least possible disruption, while providing you a wider bouquet of customer service capabilities such as:
With Aspect, be sure that your customer journey from questions to answers will be smooth, enjoyable and productive - creating amazing moments for customers, and empowering them like never before. And that’s just the tip of the iceberg. There’s so much more you can achieve.
For over 40 years, Aspect has been turning ideas into action by driving to help enterprises and customers better communicate and collaborate around the customer experience. We've helped many former Avaya customers reduce risk, modernize their contact center capabilities and uncover cost efficiencies. Aspect’s Contact Center, Self-Service and Workforce Solutions work together to simplify and deliver better outcomes for those on either side of the conversation.
Having acquired over 490 patents, Aspect has a lot many firsts to its credit, such as being the first to offer a true contact center, ACD, a predictive dialer, workforce management solutions, hosted voice XML, and a native SIP-based platform. This is what makes us a truly world-class leader and the preferred solutions partner for outbound solutions.
Take the self-assessment to compare the state of your legacy Avaya contact center infrastructure with a contemporary solution focusing on ten key capability areas that affect customer experience.
After you complete the assessment, you'll receive a custom report and matrix showing how your current and desired states compare. You’ll also receive a research eBook which shares the aggregate results and findings from the 500+ companies across a cross section of industries who have already completed the assessment.