The Customer Experience (CX) is fast emerging as the single most important strategy driving success and growth for organizations, irrespective of their area of business. In the meanwhile, technology is fast changing the way in which customers engage and experience the organization.

Aspect together with DMS Electronics is pleased to invite you to our Aspect – Customer – Partner engagement platform with the theme of CX2020 – the face of customer experience in the year 2020. Be there as industry experts focus on the changing face of CX in the coming decade and demonstrate how CX will evolve as a game changing strategy for your enterprise.

When : Tuesday, 6th October, 2015

Time : 5:30 pm onwards

Where : Hilton Colombo Residency, Union Ballroom 2, Union Place Colombo 2, Sri Lanka

The agenda will be as follows:

FROM TO DURATION SUBJECT BY
5:30 pm 5:45 pm 15 minutes Sri Lanka Market and Aspect DMS engagement in SL Market Chandana Weerasinghe
5:45 pm 6:00 pm 15 minutes Introducing Aspect Sachin Bharadwaj (Aspect)
6:00 pm 6:45 pm 45 minutes CX2020 with demo and videos Eric Loh (Aspect)
6:45 pm 7:05 pm 20 minutes Sushant Bhatt (Aspect)
7:05 pm 7:25 pm 20 minutes Customer Speak Etisalat
7:25 pm 7:35 pm 10 minutes Q&A Team Aspect & DMS
8:00 pm onwards Cocktails & Dinner

The invigorating session full of practical tips, strategies and insights to the future of CX, will be followed by cocktails and dinner.

We look forward to welcoming you.

RSVP to Darshani by 2nd October, 2015 | Tel: 011 4732100 | Dress Code: Smart Casual


Winner of CIO Choice Awards 2014 & 2015