SELF-SERVICE CAPABILITIES OVERVIEW

With Aspect Back Office Solutions, you GET

Inbound/Outbound self-service solutions, IVR applications, social media, ASR & TTS capabilities backed by decades of experience in voice user interface design

With Aspect Back Office Solutions, you GET

Text based two-way self-service for SMS & social media with proactive notifications. Also available on FB messenger – a great way to engage consumers while leveraging a widely available communications channel

With Aspect Back Office Solutions, you Get

Self-service solutions that leverage the powerful capabilities in the hands of today’s always-on, mobile consumers


Learn how to make it easy for your customers to get self-service the way they want it.

Watch Self-Service in action

Watch Aspect Software’s Erica talks about
Omni-Channel Customer Self-Service

Help your customers
help themselves…
to great service

Our PLatform Offerings

 
Aspect
CXP

Omni-Channel App Lifecycle Management with Experience Continuity

SMS
Gateway

Global SMS delivery, short codes, Toll-Free SMS

Location Based
Services

Geolocation
services

Operator
Lookup

Detect wireless vs. landline numbers

Voice
Biometrics

Enhancing
mobile security

 

Deliver remarkable customer service in a world
where people often prefer to help themselves.

Aspect Self-Service solutions allow you
to design apps once and deploy anywhere –
across IVR, text, social and mobile

What is Customer
Self-Service?

Customer self-service includes any method a customer might take to resolve their own problem before they reach out to a live agent. For example, a customer may search the company website for information, use a mobile app, call an IVR, utilize social media or try an automated SMS dialogue. Customers today are very self-sufficient due to the powerful mobile consumer technologies like smartphones and tablets that have become second-nature to them.

Self-service can be proactive as well as reactive – the power of predictive analytics makes it easier than ever before for companies to predict when a customer might need to schedule an appointment, order a prescription refill or transfer funds, and initiate the customer interaction via IVR or text.