Today the major factor for enterprises not investing in technology is because it costs too much. But with cloud, and Aspect's integration experience, thats definitely not going to be a show stopper anymore.Nikhil Godbole | Cleartrip.com
With our customer base we have been successful in a lot of things simply because of Aspect. The new technology that we are using, I think will definitely take us to the next level that we are waiting to reach.Erash Fernando | Etisalat Lanka
Aspect’s contact center, self-service and workforce solutions work together to deliver better outcomes for those on either side of the conversation.
Our approach makes the engagement technologies consumers prefer (text, chat and social) fundamental and harmonious to the overall customer experience. It also lets consumers do more for themselves through self-service solutions that address the preference for text as a simple and central entry point to the entire customer experience, which results in intelligent, two-way automated conversations powered by natural language understanding.
With more than 700 worldwide patents or patents pending, Aspect has a long history of advancing consumer engagement technology and driving ‘state of the art’ forward through ongoing innovation and R&D investment.